Smart Services — Emergency Response

From the first alert to a confirmed care response

Direct notification

• Audible alerts, SMS, phone and system notifications
• Digital companion provides calm guidance
• Robot can deliver medication and share on-site video
• Staff can communicate through the robot or digital companion

Connected response

• Unlock the room door automatically
• Show the person and incident location on corridor and lobby displays
• At night, switch on room, corridor and stairway lighting
• Care staff arrive and handle the incident

Record & confirm

• Register the response and outcome in the system
• Attach photos and videos to the response record
• Collect feedback from the resident and family
• Confirm the outcome with a signature